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Returns

We want you to love your products and so if, when you receive them, you feel they are not for you, you are most welcome to return your order in full or part within 14 days of receiving the goods for a full refund.

All returned items must be unused and in their original condition and packaging with all product labels in place and still attached to the product. Please note returns will not be processed if the product labels have been removed or detached from the item and the item will be returned to you if this is the case.

As the customer, you are responsible for returning the goods to us safely (unless they are faulty) along with paying the cost of the return postage. Please make sure you return your parcel using a recorded form of delivery with suitable insurance and request proof of postage as the goods are your responsibility until we receive them. Generally Royal Mail will be able to offer suitable methods of return (2nd Class Signed For is normally adequate) for smaller items and Parcelforce for larger items. 
 

Please send all returns with a note of your name and order number to:

Returns, James & May, 12 Hayhouse Road, Earls Colne, Colchester, CO6 2PD.

 
Once received back here, we will issue you a full refund within 14 days of receipt of the returned items. If this refund is made directly to your credit card this should appear on your next credit card statement. Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.

Faulty Items/Missing Items

Please let us know within 48 hours of receiving your order if you have any issues with missing, faulty or damaged goods. Please email sales@jamesandmay.co.uk quoting your order number and full name and wherever possible, attach a picture of the damage. We will always rectify problems as quickly as possible. If you receive an item that is damaged or faulty, then we will cover the cost of returning the item back to us. However, please ensure that if you are sending anything back to us that you request a proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage.