Returns
Extended Christmas Returns
All orders placed between the 6th and 25th December are eligible for a refund if returned by the 6th January 2025. These must be unused and in their original condition and packaging with all product labels in place and still attached to the product.
We want you to love your products and so if, when you receive them, you feel they are not for you, you are most welcome to return your order in full or part within 14 days of receiving the goods for a full refund.
All returned items must be unused and in their original condition and packaging with all product labels in place and still attached to the product. Please note returns will not be processed if the product labels have been removed or detached from the item and the item will be returned to you if this is the case.
When returning an item please include the blue James & May 'Thank You' card which notes your order number and send your parcel to the address below. If you no longer have the card, please don't worry, just make a note of your order number (found on the order confirmation emailed to you) either on the outside or inside of your parcel.
As the customer, you are responsible for returning the goods to us safely (unless they are faulty) along with paying the cost of the return postage. Please make sure you return your parcel using a recorded form of delivery with suitable insurance and request proof of postage as the goods are your responsibility until we receive them. Generally Royal Mail will be able to offer suitable methods of return (2nd Class Signed For is normally adequate) for smaller items and Parcelforce for larger items.
Please send all returns to:
Returns, James & May, The Glebe, 4 Cross End, Pebmarsh, Halstead CO9 2NT