We have temporarily increased our returns period from 14 days to 60 days to ensure the safety of our customers when returning an item.
If you do wish to return an item please make sure you stay safe and use a contactless courier service. Hermes, Parcelforce and DPD Local will all collect from your home address and do not currently require a signature.
When returning an item please include the James & May 'Thank You' card with your order number and send your parcel to the address below.
We want you to love your products and so if, when you receive them, you feel they are not for you, you are most welcome to return your order in full or part within 14 days of receiving the goods for a full refund.
All returned items must be unused and in their original condition and packaging with all product labels in place and still attached to the product. Please note returns will not be processed if the product labels have been removed or detached from the item and the item will be returned to you if this is the case.
As the customer, you are responsible for returning the goods to us safely (unless they are faulty) along with paying the cost of the return postage. Please make sure you return your parcel using a recorded form of delivery with suitable insurance and request proof of postage as the goods are your responsibility until we receive them. Generally Royal Mail will be able to offer suitable methods of return (2nd Class Signed For is normally adequate) for smaller items and Parcelforce for larger items.
Please send all returns with a note of your name and order number to:
Returns, James & May, 12 Hayhouse Road, Earls Colne, Colchester, CO6 2PD.